Member Help Centre

Search for answers to your questions by entering keywords below, or look through our knowledge base.

Stay at Home policy


All members should be advised that they must not attend the facilities if they are unwell, have symptoms of COVID-19, suspect they may have been infected with COVID-19 (including close contact with a person diagnosed with COVID-19) or been advised by health authorities to self-isolate.

A member who is observed to be reasonably displaying symptoms (for example persistent coughing) of COVID-19 in a fitness facility should be politely asked to leave the site by a Manager or Area Manager.

Members who are vulnerable to a serious COVID-19 infection should discuss with their doctor what activities it is safe for them to resume once restrictions are eased. The onus is on the member to determine their capacity to safely resume fitness activities and attendance at fitness facilities.

If you require further assistance, please contact our support team.

Was this article helpful?
0 out of 0 found this helpful