Member Help Centre

Search for answers to your questions by entering keywords below, or look through our knowledge base.

Collecting my access pass


If you sign up online, you will need to visit one of our locations during staffed hours to collect your Access Pass.  Please ensure you bring along some photo identification. You do not have to go to your registered ‘home club’ to collect – it can be any location.

You can also download our Member ID App to access our facilities straight away. 

Was this article helpful?
5 out of 7 found this helpful