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Will the latest Government announcement affect Club Lime & hiit republic facilities?

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On Sunday 22 March 2020, the Prime Minister announced that certain non-essential services and businesses must close by midday on Monday 23 March 2020.  Unfortunately, gyms and indoor sports centres were considered as part of these Stage 1 restrictions as non-essential.

Notwithstanding the fact that we consider our facilities essential to the physical and mental health and wellbeing of our members, this has meant that all Club Lime facilities are legally required to close.

We do not exist without our members, and our members are key to our success just as we are key to their success by providing Affordable, Accessible and Awesome facilities.

 

What does this mean for my membership fees?

Your regular direct debit fee associated with your Club Lime membership has been paused effective today.

If you have recently had a direct debit processed, then any unused days associated with that previous direct debit will be added as a credit for when the clubs re-open.  You will not be out of pocket.

 

Digital Membership Upgrade

It is important that you stay motivated and maintain your health and workouts during this difficult time, not only for your physical self, but for your mental wellbeing.

Accordingly, we have activated the Digital Membership option for all active members as of 23 March 2020.

The Digital Membership option provides you access to our new Club Lime LMOD (Les Mills on Demand) app which provides 60 days of free access to approximately 100 Les Mills workouts you can do at home. The app is available for Android, iOS and iPadOS today via the Google Play Store and Apple App Store.  More details at www.clublime.com.au/lmod/

In addition, later this week we will release our new Club Lime Workouts on Demand app. This app will provide our members with over 500 different workouts based on your fitness and health requirements.  Workouts include Yoga, hiit, dance and much more.  The app will adjust the appropriate workout for you to do after answering some simple questions.  Again, the app will be available on both Google Play Store and Apple App Store later this week.

Furthermore, later this week we will be launching live hiit republic instructed workouts via Facebook Live and Youtube Live.  The aim is to have multiple workouts at appropriate times throughout the day.  Again, these will be available for members to assist them during this time of not being able to visit the clubs.

Our hiit republic team will also provide Workouts of the Day to keep you all active, and the team will shortly be available so that you can email and ask any questions to help with your training outside of the gym.  Details to follow shortly.

The cost of the Digital Membership upgrade is $4 per week and will be charged to your payment details on file.

In addition to providing access to all the above for only $4 per week (charged fortnightly), the payment will ensure that as a business we can keep as many of our valued staff employed and in jobs so that when this situation with COVID-19 ends and gyms are permitted to re-open, the same friendly faces are available to help you through your fitness journey.  Without your support, unfortunately some of our clubs may have to close down permanently, and some of our staff may need to be made redundant, which is something we are trying to avoid as much as possible.

 

Do I need to cancel or suspend my membership?

All members can suspend or cancel, however have been moved automatically to a digital membership. Under the terms and conditions of your membership, a $5 per week suspension fee usually applies for all suspensions.  This fee is being waived and no fee will be payable for the suspension.

To opt-out of the $4 per week Digital Membership Upgrade, a dedicated page will shortly be available at https://www.clublime.com.au/suspend/.  Please be patient with us over the next few days while this page and the appropriate back-end processes are prepared.

 

Refund of Digital Membership fees

Notwithstanding the $4 per week Digital Membership fee with all of the benefits listed above, once our facilities re-open, Club Lime will refund by way of credit the total amount you have paid for your Digital Membership against your future membership.  Essentially this means that the cost of the Digital Membership fee and all its benefits will be free and cost neutral.

By way of example, if the government restrictions and shutdown carry over for 10 weeks and you have been charged $40 for those 10 weeks, then a $40 credit will apply against your future membership fees once we re-open and physical gym access has been reinstated.

 

What does this mean for paid upfront members?

Members who have paid in advance for their membership fees will have the time we are closed added as an extension to their membership once we re-open.  What this means is that if we are closed for 60 days, then 60 days will be added as an extension to your current expiry date.

During the shutdown, Annual paid in full members will also have access to the Digital Membership and associated benefits.

 

Opting out of the Digital Membership option

Members have the option to ‘opt-out’ of the Digital Membership option and have their membership fully suspended if they wish.  Club Lime will waive the regular suspension fee of $5 per week, and all suspensions will therefore be complimentary for the length of the shutdown.  Your membership will automatically recommence once our clubs re-open.

Opting out of the Digital Membership option (albeit it is cost neutral after refund) will also remove access to our digital offerings as detailed above and could affect the longer-term viability of your particular club.

To opt-out of the $4 per week Digital Membership Upgrade, a dedicated page will shortly be available at https://www.clublime.com.au/suspend/.  Please be patient with us over the next few days while this page and the appropriate back-end processes are prepared.

 

Our Team

Club Lime has over 1,000 team members working diligently to provide you, our members with the best possible fitness experience available.  Our team has been working extremely hard, even in these difficult times on an issue which is completely outside of their, ours and everyone’s control.  The COVID-19 virus has presented us with unprecedented conditions, and with a regulated temporary closure has affected not only our business, but hundreds of businesses and sole traders who rely on the work that Club Lime and our parent Viva Leisure provide them.

While we are unsure how long it will be until we see you again in our facilities, rest assured we will be with you online so that you can achieve your goals during this time-out from our Clubs.

Whilst we are still monitoring our info@clublime.com.au email address, please be advised that we are working with limited staff in order to preserve the long-term future of the business during this difficult period.  This may mean we will take a little longer than normal to respond to your requests.

 

Government Assistance

Whilst other countries that have temporarily closed gyms have provided financial assistance by way of rental abatements with landlords, and reimbursement of employee labour costs, at the time of writing, the Australian Government including the government of the states and territories in which we operate, have not provided any financial assistance packages to our industry.

The entire fitness industry is affected by this change and it is important that we ask our local and federal members of government to not forget the importance of the health and fitness industry.

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Comments

  • Avatar
    Mary-Jane Liddicoat

    we need the option of suspending our membership or at least information about whether payment will continue to be deducted. in lieu of these options we have had no choice but to cancel our credit card

  • Avatar
    Alyssa Evans

    We need to be able to access the portal which we can not to suspend our memberships. This should have been information provided to us before closing.

  • Avatar
    vicki Kinnane

    Hi Guys, you have to give us the option to suspend our membership from today. There is no way you can take money when the gym is not open. Can you please advise how we do this online? especially if the membership portal is no longer allowing this option.

  • Avatar
    Mathew Knobel

    Is anyone else having issues accessing the member portal? I tried to suspend my membership today and there was an error? Checked and double checked. Can this be addressed as a priority please? Have emailed you directly also.

  • Avatar
    Tamba Hali

    I contacted Club Lime via their online chat function. They have advised that all memberships are being suspended (prepaid, week to week etc) and all payments are being halted accordingly. Prepaid memberships will have the time, for which the memberships are suspended, added onto the original expiry date.

  • Avatar
    Mark Sieler

    Thank you Club Lime for how you have handled and responded to this situation.

  • Avatar
    Darth Guybrush

    Club Lime has over 1,000 team members working diligently to provide you, our members with the best possible fitness experience available. >> How << most have been stood down.