Member Help Centre

Search for answers to your questions by entering keywords below, or look through our knowledge base.

Member ID App


The Member ID App is an alternative to using your Access Pass to enter our facilities. There is also an additional Apple Watch ID App that can be used for the same purpose.

You can find links to the Member ID App by clicking on the store icons below:



Either app require the email linked with your account and password to login (same credentials required for the Members Portal). 

Once logged in, either select 'Locate nearby doors' and the facility should appear or press 'Scan NFC Tag' and hold your device to the tag on the door. 

If you require any further assistance please contact our Support Team.

Please note: The latest version of our Apple Watch and iOS and Android apps use location services to determine where you are physically located.  They need this information to know which facility you are standing outside of and need entry into.

Was this article helpful?
2 out of 3 found this helpful


  • Avatar
    Thinus Van Rensburg

    I have down loaded the app but the settings icon does not appear on the top right side which means I cannot access a code to activate the watch app. My name is rather long and I suspect that is pushing the icon out of view on the screen but I also cannot edit my name on the portal to try and test this hypothesis.

    Please assist in fixing the issue I as I really would like to be able to use the watch app when going to the gymn

Powered by Zendesk